Frequently Asked Questions
Everything you need to know about our curated home collection.
How long will it take to receive my order?
Most in-stock items ship within 3-5 business days. For larger furniture pieces or fragile decor, lead times may vary between 2-4 weeks depending on the white-glove delivery schedule.
What is your return policy for home decor?
We accept returns on most items within 14 days of delivery, provided they are in original condition. Please note that custom-made furniture and final sale items are non-returnable.
Do you offer international shipping?
Yes, we ship our curated collections worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and the dimensions of the items.
How do I care for my handmade ceramics and textiles?
Each piece comes with specific care instructions. Generally, we recommend hand-washing artisanal ceramics and professional cleaning for our hand-woven textiles to preserve their unique quality.
Can I track my shipment?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey to your home.
What happens if an item arrives damaged?
We take great care in packaging, but if an item arrives damaged, please contact us within 48 hours of delivery with photos of the damage so we can arrange a replacement or refund.